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Payment methods at Thunderpick
KYC Before First Payout: 24-48 Hours
The Know Your Customer (KYC) process requires identity and address verification documents, with the address proof not older than 3 months. This procedure, taking 24-48 hours for examination, is a mandatory step before the first withdrawal can be processed. For example, a player initiating a withdrawal after depositing via Visa might find the process delayed until this check is complete.
This verification ensures compliance with regulatory standards and prevents fraudulent activities, safeguarding both the player and the platform. For instance, if a player attempts to withdraw funds exceeding a certain threshold, even after depositing 10 EUR using MiFinity, the KYC process will be triggered. The outcome of this check directly impacts the speed of accessing winnings.
The timeframe of 24-48 hours means that a withdrawal request submitted on a Friday might not be fully processed until Monday or Tuesday, depending on weekend operations. Players who have successfully completed KYC for a previous withdrawal may not need to repeat the entire process for subsequent withdrawals, streamlining the experience.
Which Payment Methods Are Excluded from Bonus
Certain payment methods are explicitly excluded from bonus eligibility, meaning deposits made through them will not qualify for promotional offers. For example, while a 300% welcome bonus up to €2,000 plus 100 free spins is advertised, depositing via Neosurf or CashLib, both prepaid options with a 10 EUR minimum, may not trigger this bonus. These methods are also excluded from withdrawals.
Prepaid vouchers like Neosurf and CashLib, both with a 10 EUR minimum deposit and a 1,000 EUR limit, are designed for instant deposits but do not support payouts. Consequently, if a player aims to utilize a bonus that requires a deposit, selecting these methods would render the deposit ineligible for the bonus. This exclusion is a common practice to manage bonus risks.
Players intending to claim the 300% welcome bonus should carefully review the terms and conditions to identify which deposit methods are accepted for bonus qualification. Methods such as Visa/Mastercard, MiFinity, and various cryptocurrencies like Bitcoin are generally included, allowing for deposits from 10 EUR and withdrawals up to 10,000 EUR, subject to network fees for crypto. Understanding these exclusions is key to maximizing bonus value.
Incorrect Crypto Address: Funds Irretrievably Lost
When using cryptocurrencies for deposits, such as Bitcoin (BTC) with a 10-60 minute transaction time and a 20 EUR minimum, players must ensure the provided wallet address is accurate. Submitting an incorrect crypto address means that deposited funds will be irretrievably lost, as blockchain transactions are irreversible. This applies to all crypto deposits, including Litecoin (LTC) and Dogecoin (DOGE).
For instance, a player depositing 50 EUR worth of Bitcoin might accidentally paste an old or incorrect address into the deposit field. The transaction would then be confirmed on the blockchain, but the funds would not arrive in their casino account and cannot be recovered. The same risk exists for other supported cryptocurrencies like USDT (TRC-20), which has instant deposits and a low network fee.
The terms clearly state that for crypto transactions, only the network fee is charged, and deposits range from 20 EUR to 10,000 EUR. Players are strongly advised to double-check the destination address before confirming any cryptocurrency transaction, as the casino cannot assist in recovering funds sent to an incorrect address. This emphasizes the importance of precision with digital assets.
Card payment rejected: bank or limit to blame
When a Visa or Mastercard payment fails, the rejection typically stems from either the issuing bank's security protocols or exceeding the transaction limits. Deposits via Visa/Mastercard have a minimum of 10 EUR and a maximum limit of 5,000 EUR per transaction, with no fees charged by the casino. If a transaction above 5,000 EUR is attempted, it will naturally be declined due to the imposed limit.
Banks may block online casino transactions as a precautionary measure, especially for first-time deposits or unusual activity. Players experiencing a rejected card payment should first contact their bank to inquire about potential blocks or restrictions on their card. If the bank confirms no issues, the next step is to check if the deposit amount falls within the 10 EUR to 5,000 EUR range.
Furthermore, it is essential to ensure that the card details entered are completely accurate and that the card itself is valid and has sufficient funds available. While the casino does not impose withdrawal fees for card transactions, which take 1-3 business days, the initial deposit rejection is commonly an external factor related to the cardholder's bank or the established transaction caps.
Bank Transfer: 1 to 3 Business Days to Start Playing
Opting for a Bank Transfer as a payment method means that players may need to wait between 1 to 3 business days for their deposited funds to become available for play. Unlike instant methods like MiFinity or cryptocurrencies, bank transfers involve longer processing times. The minimum deposit via bank transfer is 20 EUR, with a limit of up to 10,000 EUR.
This extended waiting period is due to the inherent nature of interbank transactions, which require verification and clearing processes. For example, a player initiating a 50 EUR deposit via bank transfer on a Friday might not see the funds credited to their account until the following Wednesday, assuming no public holidays interfere. Bank fees may also apply, separate from any casino charges.
Consequently, players seeking immediate access to games after funding their account should consider alternative, faster payment methods. While bank transfers offer higher deposit and withdrawal limits compared to some prepaid options like Neosurf (1,000 EUR limit), the 3-5 business day withdrawal time and the 1-3 business day deposit clearance mean it is not ideal for spontaneous gameplay.
Payment methods, limits and fees
| Method | Type | Deposit | Withdrawal | Min. Deposit | Limit | Fees |
|---|---|---|---|---|---|---|
| Visa / Mastercard | card | Instant | 1-3 Business Days (Visa) | 10 EUR | 10 - 5.000 EUR | None |
| MiFinity | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Neteller | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Binance Pay | crypto | Instant | 0-2 Hours | 20 EUR | 20 - 10.000 EUR | None |
| Dogecoin (DOGE) | crypto | 5-30 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| Litecoin (LTC) | crypto | 5-30 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| CashtoCode eVoucher | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Neosurf | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Paysafecard | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Banküberweisung | bank | 1-3 Business Days | 3-5 Business Days | 20 EUR | 20 - 10.000 EUR | None (Bank Fees Possible) |
E-Wallet Payouts in 0 to 24 Hours
Utilising e-wallets like Neteller or MiFinity allows for rapid fund retrieval, with stated processing times of 0 to 24 hours. This contrasts with traditional banking methods, potentially offering a significant time saving for players wishing to access their winnings swiftly. For instance, a withdrawal requested via Neteller could be completed within a single day, whereas a bank transfer might take several business days.
The speed of e-wallet payouts is a key benefit for active players, enabling them to manage their funds efficiently. For example, Neteller facilitates instant deposits and payouts within 0 to 24 hours, with limits of 10 EUR to 10,000 EUR, and no fees are charged by the provider. This offers a practical solution for those who value quick access to their account balances.
For players prioritising speed, e-wallet options present a clear advantage over methods with longer processing times. While Paysafecard and Neosurf are noted for instant deposits, they do not offer withdrawal capabilities. In contrast, e-wallets like Neteller and MiFinity provide a balance of convenience and prompt access to funds, making them a popular choice for many.
KYC in 24 to 48 hours before withdrawal
The Know Your Customer (KYC) process is a standard procedure for online casinos, and at Thunderpick, it typically requires 24 to 48 hours for verification. This involves submitting identification and proof of address documents, which must not be older than 3 months. This verification is a prerequisite before the first withdrawal can be processed, ensuring compliance and security.
Completing the KYC verification promptly is essential for a smooth withdrawal experience. For example, if a player initiates a withdrawal after fulfilling the wagering requirements on the 300% welcome bonus up to €2,000, their payout will be held until their identification documents are successfully reviewed, a process that takes approximately 24 to 48 hours.
The verification window of 24 to 48 hours for KYC is a critical step before accessing funds, particularly for larger sums. While methods like Neteller and Binance Pay offer rapid payout times of 0-24 hours, this speed is contingent on the prior completion of the KYC checks. Players should therefore submit their documents well in advance of requesting a withdrawal to avoid delays.
Bank Transfer: Plan for 3 to 5 Business Days
For players opting for bank transfers, a longer processing period should be anticipated for both deposits and withdrawals. Deposits via bank transfer can take 1 to 3 business days to reflect in the account, while withdrawals are estimated to take between 3 to 5 business days to complete. This is a considerably slower timeline compared to e-wallets or cryptocurrency options.
The 3 to 5 business day timeframe for bank transfer withdrawals means that players should factor this into their financial planning. For example, a withdrawal requested on a Friday might not be fully processed until the following week. This contrasts sharply with options like Binance Pay, which can see funds returned within 0 to 2 hours.
While bank transfers offer a familiar and secure method for moving funds, their extended processing times are a notable drawback for players seeking immediate access to their winnings. The minimum deposit and withdrawal limits for bank transfers are set at 20 EUR, with a maximum limit of 10,000 EUR, and while no fees are charged by the casino, potential bank fees may apply.
Withdrawal Limits from 1,000 to 10,000 Euro
Withdrawal limits at Thunderpick generally range from a minimum of 1,000 EUR to a maximum of 10,000 EUR across most available payment methods. This tiered structure accommodates both casual players and high rollers, ensuring a degree of flexibility in managing larger sums. For instance, methods like Neteller and Litecoin (LTC) adhere to this 10 EUR to 10,000 EUR limit for both deposits and withdrawals.
The upper withdrawal limit of 10,000 EUR is a significant factor for players who achieve substantial wins, such as those potentially generated from the 300% welcome bonus up to €2,000. While some methods like Paysafecard have a lower limit of 1,000 EUR for deposits and do not support withdrawals, others offer the full 10,000 EUR range. For example, USDT (TRC-20) also supports this upper limit.
Players should be aware that while the maximum withdrawal limit is often 10,000 EUR, certain methods have different constraints or may not support withdrawals at all. Prepaid options such as Paysafecard, Neosurf, CashLib, and CashtoCode eVoucher, all have deposit limits of 1,000 EUR but do not facilitate withdrawals. This necessitates using alternative methods for cashing out winnings.
Withdrawal rejected: 4 common reasons
Withdrawals can be rejected for several common reasons, the most frequent being incomplete KYC verification. As noted, this process typically takes 24 to 48 hours to complete and is mandatory before any payout can be authorised. Without successful verification, a player's withdrawal request, regardless of the method used, will be declined.
Another frequent cause for withdrawal rejection is attempting to cash out funds that are still subject to wagering requirements. For example, if a player claims the 300% welcome bonus up to €2,000, they must meet the associated turnover conditions before the bonus winnings can be withdrawn. Attempting to withdraw before this is met will result in rejection.
Failure to adhere to the specific terms of a payment method, or attempting to withdraw from an account with insufficient funds, can also lead to rejection. For instance, using a prepaid card like Paysafecard for withdrawal is not possible, as these methods are deposit-only, leading to an automatic rejection if attempted. Additionally, exceeding the method's specific withdrawal limits, such as trying to withdraw more than 10,000 EUR via Neteller, would also be a reason for denial.
Payment cancelled: money back to account
If a payment is cancelled, the funds are returned to the user's account. For example, a CashtoCode eVoucher transaction, which has an instant deposit time, would see the funds revert immediately if cancelled. This ensures no financial loss for the player in the event of an unsuccessful transaction.
This applies across various payment methods, including cryptocurrency options like Dogecoin (DOGE) and Litecoin (LTC), which typically have a deposit window of 5-30 minutes. A cancelled deposit means the user's balance will reflect the original amount before the attempted transaction.
The immediate refund process for cancelled payments means players can retry the deposit or select an alternative method without delay. For instance, a user attempting a deposit of 100 EUR via CashtoCode eVoucher would have the full 100 EUR returned if the transaction failed.
App deposit: same limits as in browser
Deposits made through a dedicated application mirror the limits set for browser-based transactions. For instance, a deposit using USDT (TRC-20) via the app will adhere to the 20 EUR minimum and 10,000 EUR maximum limit, identical to accessing the site via a web browser. This consistency ensures a uniform user experience.
This also applies to other methods like MiFinity and Neteller, both of which allow deposits up to 10,000 EUR. Whether initiating a deposit on a desktop or a mobile app, the financial boundaries remain unchanged, offering predictability for players.
For users opting for prepaid vouchers like Neosurf or Paysafecard, the 10 EUR minimum and 1,000 EUR maximum deposit limit are also maintained across both app and browser interfaces. This standardization means players can manage their funds within the same parameters regardless of their access method.
Report double charge in 24 hours
Players are advised to report any instances of double charging within a 24-hour period. If a user is charged twice for a single transaction, for example, a 50 EUR deposit via Visa or Mastercard, they should initiate a report immediately. This timeframe allows for prompt investigation and resolution by the support team.
This policy is in place to safeguard users against erroneous billing across all payment methods, including bank transfers which can take 1-3 business days for deposits. Reporting a double charge promptly ensures that the issue is addressed before any further complications arise.
For cryptocurrency deposits, such as Bitcoin (BTC) which can take 10-60 minutes to confirm, a double charge would still necessitate reporting within 24 hours for swift action. The goal is to rectify any financial discrepancies quickly and efficiently for the player.
Why the First Withdrawal Takes 1 to 3 Business Days
The initial withdrawal process for new players can take between 1 to 3 business days due to necessary Know Your Customer (KYC) verification. This includes submitting identification and proof of address, which are then reviewed by the casino. This procedure is standard practice for ensuring account security and preventing fraudulent activities.
Once KYC is completed, subsequent withdrawals via methods like MiFinity or Neteller, which typically have a 0-24 hour processing time, will likely revert to their standard speed. However, for methods like Visa, which already have a 1-3 business day withdrawal timeframe, the first withdrawal's duration is consistent with its usual processing time.
This initial delay is a security measure designed to protect both the player and the platform. While it might seem longer than the 0-24 hour payout window for cryptocurrencies like USDT (TRC-20) or Dogecoin (DOGE), it is a critical step for initial account validation.
Trustly and Sofort: Payment Directly from Bank Account
Trustly and Sofort are payment services that enable direct transactions from a user's bank account. While these specific methods are not detailed in the provided payment options, other bank-related services like 'Banküberweisung' are available. These allow deposits starting from 20 EUR and can take 1-3 business days to process.
The 'Banküberweisung' option, similar in principle to Trustly and Sofort, facilitates fund transfers directly from a bank. This method has a deposit limit of up to 10,000 EUR, although it is important to note that bank fees may be applicable in addition to any potential network fees.
While Trustly and Sofort are not explicitly listed, the presence of a direct bank transfer option indicates a pathway for users to fund their accounts via traditional banking channels. This method typically involves a longer processing time compared to instant methods like CashtoCode eVoucher.
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